Help Line Numbers

Please find below a list of numbers that may be of assistance:

National help and support lines

National Sexual Assault, Family & Domestic Violence Counselling Line - 24 hours: 1800 RESPECT or 1800 737 732

Police or ambulance - Call 000 at any time if you are worried about you or your children’s safety

LifeLine - For telephone counselling (general) Ph. 131 114

Translating and interpreting - Phone to gain access to an interpreter in your own language. Ph. Freecall 131 450

Kids Help Line - Telephone counselling for children and young people. Ph. Freecall: 1800 551 800

Australian Childhood Foundation - Counselling for children and young people affected by abuse. Ph 1300 381 581 or (03)9874 3922

Relationships Australia - Support groups and counselling on relationships, and for abusive and abused partners. Ph 1300 364 277 or Victoria (03) 9261 8700

beyondblue - The beyondblue info line provides information on depression, anxiety and related disorders, available treatments and referrals to relevant services. 1300 22 4636

Blue Knot Helpline - for adults who have experienced childhood trauma ph 1300 657 380 (9am-5pm AEST 7 days) or helpline@blueknot.org.au – for short-term counselling support from professional trauma-informed counsellors. Professional development training: www.blueknot.org.au/training. Website: www.blueknot.org.au – for videos, fact sheets, information and resources.

MensLine Australia  - MensLine Australia is a professional telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way ph 1300 78 99 78

Bravehearts - The Bravehearts national information and support line can be accessed by anyone wanting information or support regarding child sexual assault, including but not limited to parents, carers, adult survivors and professionals such as teachers, guidance officers, doctors and psychologists ph 1800 272 831

Queensland Help and support lines


 

 

Child Protection Crisis Care, Department of Child Safety - Freecall: 1800 811 810, (after hours) freecall 1800 177 135 or (07) 3235 9999.

Domestic Violence Telephone Service – DV Connect Womensline. Crisis counselling and safe refuge, 24 hours, 7 days a week. Ph 1800 811 811 or TTY: 1800 812 225

DV Connect Mensline - Counselling, support and information, 7am – midnight, 7 days a week.  Ph 1800 600 636

Brisbane Domestic Violence Advocacy Service (BDVAS) - Crisis support and assistance. Ph (07) 3217 2544.

Brisbane Rape & Incest Survivors Support Centre (BRISSC) - Ph (07) 3391-0004 or regional callers 1800 242 526

Statewide Sexual Assault Helpline - (24 hrs) Ph 1800 010 120

Zig Zag Young Women’s Resource - Brisbane, Monday – Friday 9am – 5pm, ph (07) 3843 1823

Immigrant Women’s Support Service (IWSS) - Support for immigrant or refugee women victims of domestic violence, with bilingual workers. Monday – Friday 9am – 5pm, ph (07) 3846-3490 (domestic violence) or (07) 3846 5400 (sexual assault)

Women’s Legal Service (legal advice) - Statewide (07) 3392 0670 or 1800 677 278


New South Wales Help and support lines


 

 

Department of Community Services (DOCS) - Help Line (Child abuse) 132 111 (24 hrs)

Domestic Violence Line - 24hr telephone support and referral. Ph 1800 656 463 or TTY: 1800 671 442

Domestic Violence Advocacy Service - For women victims of domestic violence. Ph 1800-810-784 or (02) 9637 3741 (weekdays)

Rape Crisis Centre - Ph (02) 9819 6565. Regional toll free ph 1800 424 017. TTY: 9181 43 49.

Immigrant Women’s Speakout Association - For migrant and refugee women who are victims of violence. Counselling and bilingual workers. Monday – Friday 9.30am – 5pm Ph (02) 9635 8022.

Dympna House - For survivors of sexual abuse. Monday – Friday, ph 1800 654 119 or (02) 9797-6733

Women’s Legal Resource Centre - Legal advice and referral, phone 1800-801-501 or (02) 9749 5533.

Indigenous Women’s Legal contact line - 1800 639 784.

Lismore Child and Adolescent Sexual Assault Counselling Service - Ph (02) 6621 9861, after hours 24 hr Crisis line (02) 6621 8000


Australian Capital Territory Help and support lines


 

 

Family Services (protection of children from abuse) - To discuss concerns or to report abuse. Ph. (02) 6207 1069 (North) or (02) 6207 1466 (Southern)

After hours – weekend (02) 6207 0720.

Domestic Violence Crisis Service - 24hr telephone counselling, support, access to safe accommodation. Ph. (02) 6280-0900

Canberra Rape Crisis Centre - Sexual assault counselling 24 hr 6247-2525

Annodora (Incest Centre) - Ph. (06) 249-6070

Women’s Legal Centre - Ph. 1800 634 669

Service Assisting Male Survivors of Sexual Assault (SAMSSA) Canberra - Provides support, information and referral for men who have experienced sexual assault. Ph. (02) 6262 7377


Victoria Help and support lines


 

 

Child Protection Crisis Line - Report concerns of child sexual abuse.  Statewide free call (24 hours) Ph 131 278

Action Centre - General and sexual assault counselling, referrals and medical services for young people. Ph (03) 9660 4700 or country Toll Free ph 1800 013 952.

Centre Against Sexual Assault (CASA) - Crisis support, counselling, information for people who have been sexually assaulted as adults or as children. CASA House (03) 9635 3610 or after hours state-wide Sexual Assault Crisis Line (SACL) 1800 806 292

Women’s Domestic Violence Crisis Service of Victoria - Crisis telephone support, information about options and developing a safety plan, referral to safe accommodation (refuge) for women experiencing abuse in their relationships. 24 hour crisis support: (03) 9322 3555 or country toll free 1800 015 188

Metropolitan Domestic Violence Outreach Services: all 9am – 5pm, Monday – Friday

    Eastern Metro Region: ph 9259 4200

    Northern Metro Region: ph 9450 4700

    Southern region: ph 9536 7777  and 1800 627 727 (after hours general crisis line)

    Mornington Peninsula: ph 5971 9454

    Western Metro: ph 9689 9588

    WAYSS housing and support services Cranbourne: ph 5990 6789

    WAYSS Dandenong: ph 9791 6111

    WAYSS Frankston: ph 9781 4658

    WAYSS Narre Warren: ph 9703 0044

    WAYSS Pakenham: ph 5945 3200

 

Rural and Regional Domestic Violence Outreach Services

Barwon South West Region

    Geelong ph 5224 2903

    Warrnambool ph 5561 1934

    Hamilton ph 5571 1778 (Tuesday and Thursday)

    Terang ph 5592 1172

    Camperdown ph 5593 1892

    Portland ph  5521 7937 (Monday and Wednesday)

    Casterton ph 5581 2109

 

Gippsland region

    Bairnsdale ph 5152 0052

    Leongatha ph 5662 4502 (freecall 1800 221 200)

    Warragul ph 5622 7000

    Morwell ph 5120 2000

    Lakes Entrance ph 5152 0052

Grampians region

    Horsham ph 5362 1200

    Ballarat ph 5333 3666

    Stawell ph 5358 7400

    Ararat ph 5352 6200

 

Hume region

    Shepparton ph 5823 3200 or 5821 9458

    Broadford ph 5784 5555

    Wangaratta ph 5722 2203

    Wodonga ph (02) 6022 8888

 

Loddon Mallee region

    Mildura ph 5021 2130

    Bendigo ph 5443 4945 or 1800 884 038

    Swan Hill ph 5033 1899

 

Domestic Violence Resource Centre Victoria - Information and referral to local services and support groups. Note: we do not provide counselling. Monday – Friday, 9am – 5pm ph (03) 9486 9866

Women’s Information and Referral Exchange (WIRE) - Information, support and referral for women, including referral to counselling. 9am – 5pm Monday – Friday ph 1300 134 130 or  TTY 13 36 77

Men’s Referral Service - An anonymous and confidential telephone service provided for men by men. For men wanting to stop violent or abusive behaviour towards their family members, but are not sure how or where to go for advice. Many women also call the Men’s Referral Service seeking information and help for their male partner, husband, relative or friend. 9am – 9pm Monday – Friday, ph (03) 9428 2899 or STD Freecall 1800 065 973


Tasmania Help and support lines


 

 

Child Safety Services (Children and Youth Services) - To report child abuse. Ph 1300 737 639 (statewide).

Family Violence Counselling and Support Service - Monday – Friday 9am – midnight, weekends and public holidays 4pm – midnight. Ph 1800 608 122 (statewide).

Sexual Assault Support Services (SASS) - Telephone and face to face counselling. Hobart and Southern: ph (03) 6231 1811,  (24hrs) (03) 6231 1817. Launceston: ph (03) 6334 2740, North West: Ph (03) 6431 9711

Women’s Legal Service - Free legal advice. Ph 1800 682 468 or (03) 6231 9466 (admin line).

SHE (Support, Help & Empowerment) - Telephone and face-face counselling for women affected by abusive relationships. Ph (03) 6278 9090 (Hobart)

Yemaya: Women’s Support Service - Counselling and support for women who have experienced abusive relationships (Launceston). Ph. 03-6334-0305


South Australia Help and support lines


 

 

Family and Youth Services (Child Abuse report line) - Ph 131 478

Domestic Violence Helpline - Counselling for victims of domestic violence and their concerned friends, and counselling for people who commit domestic violence. Ph 1800 800 098 (24 hours).

Domestic Violence Crisis Service - Crisis counselling, support, and referral to safe accommodation. Ph 1300 782 200 (24 hours). For after hours, call Crisis Care ph 131 611

Crisis Care - After hours crisis support for violence and abuse, suicide, and child protection.  4pm – 9am daily including weekends and public holidays. Ph 131 611.

Yarrow Place - Rape and sexual assault service (24 hr). Ph (08) 8226-8777 or freecall 1800 817 421 After hours: (08) 8226 8787.

Women’s Information Service of South Australia - Ph (08) 8303-0590 or 1800 188 158.

Women’s Legal Service - Legal advice - Ph (08) 8221 5553


Northern Territory Help and support lines

Family and Children’s Services (child protection) - Your nearest office can be contacted by using the freephone number Ph 1800 700 250.

Domestic Violence Counselling Service - Darwin 9am – 5pm Monday – Friday, Ph (08) 8945-6200. Alice Springs ph (08) 8952 6048.

Crisis Line - General and domestic violence crisis counselling (24hr), Ph 1800 019 116

Sexual Assault Referral Centre (SARC) - Counselling, support, information, and 24 hr crisis care for recent sexual assault. Darwin ph (08) 89 227 156 (24hr).

Women’s Information Centre - Referrals (Alice Springs). Ph. (08) 8951 5880

Dawn House - Crisis accomodation and support services for women with children escaping domestic violence. Ph. (08) 8945 1388 (24 hrs)

Ruby Gaea House - Sexual assault counselling service. Monday – Friday 8.30am -5pm, Ph. (08) 8945 0155

Legal assistance -

Darwin: Community Legal Service Ph 08 8982 1111

Alice Springs: Domestic Violence Legal Help Ph (08) 8981 9726